All proxies packs are not eligible for refunds, this will be clearly stated in the product description.Partial/full refunds will be granted only when delivered proxies are not working for a particular drop or delivered proxies are not working.
- Proxies are monitored 24/7 by the SMHproxies. We know if something has happened to a proxy causing it to be banned. All partial refund requests will be cross checked with our proxy history to validate.
- Proxy partial refund requests must be made within 24 hours of the release you purchased the proxies for.
- Proxy misuse that results in a proxy ban will not be refundable. We have data on how many requests you make for each proxy and what sites you are attempting to access. We know what typical usage looks like for someone attempting to cop sneakers or apparel. If you abuse the proxy, we will know it.
- The final decision to refund will be solely ours. Again this policy most likely will never be needed, but the final call is ours after we investigate.
-Buyer agrees to first contact the seller in the event of any dispute to amicably resolve any arising issues. However;
a. Buyer agrees that any unauthorized chargebacks for this item are fraudulent and will be resolved through PayPal's dispute center in fairness to both buyer and seller in accordance with (1) above.
b. Buyer acknowledges that "chargebacks" or "unauthorized purchases/transactions" initiated via their bank and/ creditor should be recognized by PayPal as an attempt to fraudulently keep the merchandise of the seller.
We value our customers, and in turn we want customers to also value our business. There are circumstances that could require us to cancel your proxies without warning.
- Proxies are only intended to be used for the product you purchased them for.
- Any live streaming or utilizing the proxy for something other than purchasing a product will result in immediate cancellation.
BY PURCHASING OUR PRODUCTS, YOU FULLY AGREE TO THE FOLLOWING POLICIES